Return Policy
- You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- To be eligible for a return, your item must be in the same condition that you received it.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at info@aljannahbooks.com. Please note that returns will need to be sent to the following address: 153 The Broadway, Southall UB1 1LP, United Kingdom.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@aljannahbooks.com.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aljannahbooks.com. -
To start a return, you can contact us at info@aljannahbooks.com. Please note that returns will need to be sent to the following address: 153 The Broadway, Southall UB1 1LP, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@aljannahbooks.com -
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
-
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. -
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aljannahbooks.com
Delivery & Returns Policy
At Aljannah Books, we’re committed to providing a smooth and reliable shopping experience. Delivery times may vary depending on the size and nature of your order, but most UK orders are dispatched within 1–3 working days. For larger or institutional orders, we’ll confirm the delivery timeline with you at the time of purchase. All parcels are sent with tracking, and you’ll be notified once your order has been shipped.
If you receive a book that is damaged or not as described, you’re entitled to a full refund or a replacement, whichever you prefer. In these cases, we will also cover both the return postage and the original delivery cost. Just get in touch with us within 30 days of receiving your order, and we’ll handle the rest.
If you’re not happy with the book for any other reason (for example, you’ve changed your mind or it wasn’t what you expected), you can still return it within 30 days. However, in these cases, you’ll need to cover both the return postage and the original delivery fee. The book must also be returned in its original, unused condition.
To request a return, please email us at info@aljannahbooks.com with your order number, a brief explanation of the issue, and photos if the item was damaged or incorrect. We’ll respond within 24 hours and guide you through the return process. Refunds are processed once the item is received and inspected. We recommend using a tracked service when returning books to avoid any delays or losses.
Your satisfaction matters to us, and we’re always here to help.
Aljannah Books
Where knowledge begins.
